Calleaseuk Ltd provides a contact number information service for UK companies via premium rate 09 numbers. If you are not satisfied with the service you received, you can request a refund easily by following the steps below.
HOW TO REQUEST A REFUND
To process your request, please provide the following details:
- Your full name
- Email address
- Phone number used
- The 09 number you called
- A copy or screenshot of your phone bill (showing the charge)
- Your bank details (for refund processing)
Once you have this information ready, submit your request through our support system.
We provide an information service and do not guarantee successful resolution of your query. Charges apply for the provision of the service. Refunds are only considered in cases of technical faults or billing errors.
REFUND PROCESS
- All requests are reviewed individually
- If approved, refunds apply to the service charge only
- Access Charges (set by your provider) are not normally refundable
- Refunds are sent via bank transfer
- Processing time: up to 10 working days after approval
Once you have this information ready, submit your request through our support system.
IMPORTANT NOTES
- We provide information only and do not connect calls
- Charges are clearly shown before you make a call
- You must have the bill payer’s permission before using the service
- Please ensure your submitted bill clearly shows the relevant charge
NEED HELP?
The fastest way to get support or request a refund is through our online support portal.
If your issue is not resolved, you can contact us directly:
Calleaseuk Ltd
128 City Road
London
United Kingdom
EC1V 2NX
FAIR USE
We aim to provide a helpful and transparent service. Refunds are provided where appropriate, and all requests are handled fairly in line with our terms and applicable regulations, including those set by Ofcom.
ESCALATION
If you are not satisfied with our final response, or if 8 weeks have passed since your complaint was raised, you may request that your complaint is escalated to an independent Alternative Dispute Resolution (ADR) provider. Details of the ADR scheme we are a member of will be provided upon request.